Refund policy

Returns & Refunds

We want you to be happy with your Bracelle purchase. If you are not completely satisfied, you may request a return or exchange within 30 days after your order has been delivered.

Return Eligibility

To be eligible for a return, the item must:

Be in the same condition in which it was received;
Be unworn, unused, and in resalable condition;
Include all original packaging, tags, accessories, and components;
Be accompanied by the order number or other proof of purchase.

Items that show signs of wear, use, damage, alteration, missing parts, or improper handling may not be eligible for a return or may receive a reduced refund, where permitted by applicable law.

How to Request a Return or Exchange

Before sending any item back, please contact us at support@bracelle.shop.

Please include:

Your order number;
The item you would like to return or exchange;
The reason for your request;
Clear photos or videos if the item is defective, damaged, or incorrect.

If your request is approved, we will provide you with the appropriate return or resolution instructions, including where and how to send the item if a return is required.

Please do not send any item back without contacting us first. Items returned without prior authorization, or sent to an address not provided by our customer support team, may not be accepted.

The return address may be different from the original shipping address shown on your package. Please only use the return information provided by our customer support team.

Damaged, Defective, or Incorrect Items

Please inspect your order after delivery and contact us as soon as possible if:

The item is defective or damaged;
You received the wrong item, color, size, or model;
Part of your order is missing.

Please provide your order number and clear photos or videos showing the issue. We will review the information and work with you to provide an appropriate solution.

Depending on the circumstances, the solution may include a replacement, exchange, refund, or another reasonable resolution.

If the issue was caused by us and a physical return is required, Bracelle will cover the reasonable return shipping cost.

Return Shipping

If you are returning an item because you changed your mind, selected the wrong size, model, color, or compatibility option, or no longer want the item, you will generally be responsible for the return shipping cost.

Original shipping charges and optional express shipping charges are generally non-refundable, except where the return results from our error or applicable law requires otherwise.

Please use a trackable shipping method when returning an item. Bracelle is not responsible for unauthorized returns or return packages lost in transit before reaching the designated return location.

Exchanges

To request an exchange, please contact us at support@bracelle.shop with your order number and the item you would like to exchange.

Exchanges are subject to product availability. After reviewing your request, we will provide the appropriate instructions and available options.

We cannot guarantee that a requested replacement item, color, size, or model will remain available while an exchange is being processed.

Exceptions and Non-Returnable Items

The following items are generally not eligible for return or exchange:

Personalized, customized, or made-to-order products;
Gift cards;
Items marked as Final Sale;
Items that have been used, worn, altered, damaged after delivery, or returned with missing packaging, accessories, or components.

These exclusions do not apply where an item is defective, incorrect, or where applicable consumer protection laws require a return or other remedy.

Please contact us if you have questions about the eligibility of a specific item.

Promotional and Bundle Orders

If an order includes a bundle offer, free gift, quantity discount, or other promotion, all items included in the promotion may need to be returned to receive a full refund.

If only part of a promotional order is returned, the refund amount may be adjusted based on the items retained and the original terms of the promotion.

Refunds

Once we receive and inspect an authorized return—or approve another refund resolution—we will notify you whether the refund has been approved.

If approved, the refund will be issued to your original payment method, normally within 10 business days.

Your bank, credit card provider, or payment service may require additional time to process and post the refund to your account.

If more than 15 business days have passed since we confirmed that your refund was approved, please contact us at support@bracelle.shop.

Order Cancellations

If you need to cancel or change an order, please contact us as soon as possible.

We will try to assist you, but we cannot guarantee that an order can be changed or cancelled once it has entered processing or has been shipped.

If the order has already shipped, it will be handled according to this Refund & Return Policy.

Applicable Consumer Rights

This policy provides Bracelle’s general return and refund terms. Nothing in this policy is intended to limit or exclude any mandatory rights you may have under the consumer protection laws applicable to your purchase.